Overall Experience Reviews For Sport Clips Haircuts of Mira Loma

1 rating

This establishment does not even deserve 1 star. My husband came home from getting his hair cut and I had to point out to him that there was bald spot on the back of his head, just above his neckline. Jessica is the girl that cut his hair. She didn’t even have the decency to tell him she made a mistake. And it seems she was trying to hide it by not showing him the back of his head before he left. He called to talk to the manager and Sarah said the manager was unavailable. He asked for a refund and she notified him that since he paid on a credit card that he would need to come in to get cash back. We drove over there and did not receive any sort of an apology. Sarah said that my husband and Jessica talked about the bald spot when they never did. My husband asked for all of his money back, including the tip and they said the tip was non-refundable. This is absolutely unacceptable behavior and we will not be returning. My husband never complains about things like this and it all could have been avoided if Jessica was honest about her mistake. Even just a simple apology would have been nice. It just so happens that he has a big meeting at work this week and now is going to be walking around looking like an idiot. We will be following up with the manager and/or owner. I do not recommend this location.

Reply from Sport Clips Haircuts of Mira Loma :
Thank you for your candid feedback and I'm so sorry your husband did not have a good experience with us today. I'm the store owner and I will give you or your husband a call tomorrow to follow up.

5 rating

Excellent experience! More than just a haircut! Go there!!!

Rated 3.0 out of 5.0 based on 2 Client reviews